Welcome to Solace Studios! We strive to create an enjoyable and safe environment for all customers. These T&Cs apply to all Solace Studios locations and pop-up booths. We encourage you to review them before your visit, as your purchase and visit signify your acknowledgment, understanding, and agreement to these T&Cs.
Solace Studios Terms & Conditions
Information About Us
We are SOLACE PTE. LTD. ("we", "us", "Solace Studios"), a company registered in Singapore. Our company registration number is 202334419H. You can contact us by writing to us at hello@solacestudios.sg.
Updates
Last update: 7 November 2024
We may change any content or material at any time. Any of the content or material on the site may be out of date at any given time, and we are under no obligation to update the site. We shall not be liable if for any reason the site, or any portion thereof, is unavailable at any time or for any period.
If we decide to change our T&Cs, we will post the revised T&Cs here. Please check back frequently to see any updates or changes to our T&Cs.
If you have any questions about our T&Cs or Privacy Policy, please contact us at hello@solacestudios.sg for enquiries.
Table of Contents
At Solace Studios, we operate on a fully walk-in basis. We do not accept reservations, so customers are welcome to visit at any time during our operating hours. Wait times may vary, particularly during peak hours.
1. Reservation Policy
Our operating hours may vary, and we encourage customers to check the most up-to-date hours on our website before visiting. Please note that all photo booths will automatically shut down at the end of our operating hours. We recommend that customers arrive at least 15 minutes before closing to complete their session.
2. Operating Hours Policy
Solace Studios provides digital copies as a complimentary service to enhance customer satisfaction. Please read the following guidelines for digital copy access and retrieval:
3.1 Complimentary service
Digital copies are provided free of charge. In the unlikely event of a defect due to a minor bug or error, we will review each case individually. At our discretion, we may offer a complimentary voucher for a future visit.
3.2 Accessing digital copies
At the end of each session, customers can scan the QR code displayed on the screen to access their digital copies, available for download for 72 hours. We advise downloading files immediately, as Solace Studios is not liable for any loss of digital copies after the 72-hour period.
3.3 QR code display issues
If the QR code does not display due to network issues, please contact us immediately via Telegram (@solacestudios) or email us at "hello@solacestudios.sg" for retrieval assistance. If a customer reaches out after 72 hours from the session date, retrieval may no longer be possible, and we cannot be held liable for the loss.
3. Digital Copy Policy
At Solace Studios, we take pride in providing high-quality physical prints for your memories. Please read the following guidelines to ensure a smooth experience with our service:
4.1 Print quality and satisfaction
We aim to deliver the best possible print quality. However, as each print is produced directly in our booth, variations may occur due to lighting or camera settings. We kindly encourage customers to review photos pasted outside each booth and/or our social media before proceeding for photo-taking.
4.2 No reprints for minor imperfections
Minor imperfections, such as slight color variations due to the camera's auto exposure and auto white balance settings, do not qualify for reprints.
4.3 Reprints for technical errors
In the event of a significant defect due to a technical issue (e.g., print alignment or equipment malfunction), please notify us on-site or contact us within 72 hours of your session. We will review each case individually, and, if warranted, we may assist in reprinting or issue a complimentary voucher for your next visit.
4.4 Handling and care
Physical prints are provided directly to customers after the session. Please handle them with care to avoid creases or damage. Solace Studios is not liable for damage to prints after they are received by the customer.
4.5 Lost or forgotten prints
We do not store printed copies after the session. If a print is left behind, please reach out within 24 hours; while we do not guarantee replacement, we may be able to assist with a reprint on a case-by-case basis.
4.6 No prints received
In the unlikely event that the photo booth machines do not print your photo due to an equipment malfunction, please contact us immediately for assistance via our Telegram (@solacestudios) or email “hello@solacestudios.sg”.
4. Physical Copy Policy
5. Payment Policy
All services must be paid for in full at the time of the session. The methods of payment accepted are cash and contactless payment.
For cash payments, please insert the exact amount as no change will be given. Clear guidelines are posted beside the cash reader. We kindly ask you to follow the instructions to prevent any damage to the machine. Do not insert: coins, credit/debit cards, rubber bands, torn notes, crumpled notes, or paper clips, as these may damage the cash reader. We accept only local currency for cash payments.
For contactless payments, we accept major credit/debit cards. For further assistance, please follow the on-screen prompts provided at the payment terminal.
We do not offer refunds for completed sessions, except in cases of equipment malfunction. If you encounter an issue during your session, please contact our team promptly via Telegram (@solacestudios) or send an email to “hello@soalcestudios.sg”, and we will work to resolve it or provide a refund if appropriate.
6. Refund and Exchange Policy
We ask that customers respect our property and equipment. Any damages caused to property and equipment will require compensation to cover repair and/or replacement costs. If the damage is substantial, we may also seek compensation for loss of income on a case-by-case basis. Failure to report damage immediately may result in additional penalties. Reports can be made via text messages to our social media accounts such as Telegram (@solacestudios), Instagram (@solacestudios.sg), or emails to “hello@solacestudios.sg”.
Please note that failure to comply with these terms may result in legal action. We appreciate your understanding in helping us maintain our space for everyone’s enjoyment.
7. Property Damage Policy
As Solace Studios operates on an unmanned basis, CCTV cameras are in operation at all times to ensure customer safety, prevent vandalism, and maintain the security of our facilities. By entering our premises, you consent to video monitoring. The footage is stored securely and is only accessed if needed.
8. CCTV Surveillance Policy
While we prioritize safety in our studios, customers are responsible for their own safety and actions while on our premises. Solace Studios is not liable for injuries resulting from personal negligence or disregard of studio guidelines.
9. Injury and Liability Policy
10. No Unauthorised Photography and Videography
To protect the privacy of our customers, unauthorized photography or videography in our premises is prohibited. We encourage everyone to take photos within our booths, but capturing other customers without permission is not allowed.
11. Personal Belongings
Please keep personal items secure while using our booths. Solace Studios is not responsible for any lost, stolen, or damaged personal belongings.
We strive to create a positive and welcoming environment for all guests. Any form of harassment, inappropriate behavior, or disrespectful conduct will not be tolerated and may result in removal from the premises.
12. Code of Conduct
We respect your privacy and handle all data responsibly. Please note the following:
13.1 Photo storage
Digital copies of photos taken in our booths are stored in our system for 72 hours. This is to allow for retrieval in case of display issues due to poor network connectivity. Once 72 hours have passed, it will automatically be deleted from our system and can no longer be retrievable.
13.2 Access by team members
Our team members may access stored digital photos within the 72-hour window solely to assist customers in retrieving their digital copies.
13.3 No Marketing Use
Digital photos will never be used for marketing materials unless explicitly agreed upon under special terms with the customer.
13.4 CCTV Footage
CCTV footage is used solely for security purposes and is not shared externally except as required by law.
For more information, please refer to our detailed Privacy Policy.
13. Privacy and Data Usage Policy
Solace Studios operates on a self-service basis. We kindly ask customers to follow all on-screen prompts and posted instructions in each booth and to handle equipment with care. If an issue arises, please do not attempt to repair or adjust the equipment; contact us via Telegram (@solacestudios) or email “hello@solacestudios.sg” for assistance.
14. Equipment Care and Self-Service Policy
In cases of severe weather or other unexpected events, we may close our store without prior notice. Please check our website or social media for real-time updates on opening hours.
15. Weather and Special Circumstances Policy
Welcome to Solace Studios! We strive to create an enjoyable and safe environment for all customers. These T&Cs apply to all Solace Studios locations and pop-up booths. We encourage you to review them before your visit, as your purchase and visit signify your acknowledgment, understanding, and agreement to these T&Cs.
Solace Studios Terms & Conditions
Information About Us
We are SOLACE PTE. LTD. ("we", "us", "Solace Studios"), a company registered in Singapore. Our company registration number is 202334419H. You can contact us by writing to us at hello@solacestudios.sg.
Updates
Last update: 7 November 2024
We may change any content or material at any time. Any of the content or material on the site may be out of date at any given time, and we are under no obligation to update the site. We shall not be liable if for any reason the site, or any portion thereof, is unavailable at any time or for any period.
If we decide to change our T&Cs, we will post the revised T&Cs here. Please check back frequently to see any updates or changes to our T&Cs.
If you have any questions about our T&Cs or Privacy Policy, please contact us at hello@solacestudios.sg for enquiries.
Table of Contents
At Solace Studios, we operate on a fully walk-in basis. We do not accept reservations, so customers are welcome to visit at any time during our operating hours. Wait times may vary, particularly during peak hours.
1. Reservation Policy
Our operating hours may vary, and we encourage customers to check the most up-to-date hours on our website before visiting. Please note that all photo booths will automatically shut down at the end of our operating hours. We recommend that customers arrive at least 15 minutes before closing to complete their session.
2. Operating Hours Policy
Solace Studios provides digital copies as a complimentary service to enhance customer satisfaction. Please read the following guidelines for digital copy access and retrieval:
3.1 Complimentary service
Digital copies are provided free of charge. In the unlikely event of a defect due to a minor bug or error, we will review each case individually. At our discretion, we may offer a complimentary voucher for a future visit.
3.2 Accessing digital copies
At the end of each session, customers can scan the QR code displayed on the screen to access their digital copies, available for download for 72 hours. We advise downloading files immediately, as Solace Studios is not liable for any loss of digital copies after the 72-hour period.
3.3 QR code display issues
If the QR code does not display due to network issues, please contact us immediately via Telegram (@solacestudios) or email us at "hello@solacestudios.sg" for retrieval assistance. If a customer reaches out after 72 hours from the session date, retrieval may no longer be possible, and we cannot be held liable for the loss.
3. Digital Copy Policy
At Solace Studios, we take pride in providing high-quality physical prints for your memories. Please read the following guidelines to ensure a smooth experience with our service:
4.1 Print quality and satisfaction
We aim to deliver the best possible print quality. However, as each print is produced directly in our booth, variations may occur due to lighting or camera settings. We kindly encourage customers to review photos pasted outside each booth and/or our social media before proceeding for photo-taking.
4.2 No reprints for minor imperfections
Minor imperfections, such as slight color variations due to the camera's auto exposure and auto white balance settings, do not qualify for reprints.
4.3 Reprints for technical errors
In the event of a significant defect due to a technical issue (e.g., print alignment or equipment malfunction), please notify us on-site or contact us within 72 hours of your session. We will review each case individually, and, if warranted, we may assist in reprinting or issue a complimentary voucher for your next visit.
4.4 Handling and care
Physical prints are provided directly to customers after the session. Please handle them with care to avoid creases or damage. Solace Studios is not liable for damage to prints after they are received by the customer.
4.5 Lost or forgotten prints
We do not store printed copies after the session. If a print is left behind, please reach out within 24 hours; while we do not guarantee replacement, we may be able to assist with a reprint on a case-by-case basis.
4.6 No prints received
In the unlikely event that the photo booth machines do not print your photo due to an equipment malfunction, please contact us immediately for assistance via our Telegram (@solacestudios) or email “hello@solacestudios.sg”.
4. Physical Copy Policy
All services must be paid for in full at the time of the session. The methods of payment accepted are cash and contactless payment.
For cash payments, please insert the exact amount as no change will be given. Clear guidelines are posted beside the cash reader. We kindly ask you to follow the instructions to prevent any damage to the machine. Do not insert: coins, credit/debit cards, rubber bands, torn notes, crumpled notes, or paper clips, as these may damage the cash reader. We accept only local currency for cash payments.
For contactless payments, we accept major credit/debit cards. For further assistance, please follow the on-screen prompts provided at the payment terminal.
5. Payment Policy
We do not offer refunds for completed sessions, except in cases of equipment malfunction. If you encounter an issue during your session, please contact our team promptly via Telegram (@solacestudios) or send an email to “hello@soalcestudios.sg”, and we will work to resolve it or provide a refund if appropriate.
6. Refund and Exchange Policy
We ask that customers respect our property and equipment. Any damages caused to property and equipment will require compensation to cover repair and/or replacement costs. If the damage is substantial, we may also seek compensation for loss of income on a case-by-case basis. Failure to report damage immediately may result in additional penalties. Reports can be made via text messages to our social media accounts such as Telegram (@solacestudios), Instagram (@solacestudios.sg), or emails to “hello@solacestudios.sg”.
Please note that failure to comply with these terms may result in legal action. We appreciate your understanding in helping us maintain our space for everyone’s enjoyment.
7. Property Damage Policy
As Solace Studios operates on an unmanned basis, CCTV cameras are in operation at all times to ensure customer safety, prevent vandalism, and maintain the security of our facilities. By entering our premises, you consent to video monitoring. The footage is stored securely and is only accessed if needed.
8. CCTV Surveillance Policy
While we prioritize safety in our studios, customers are responsible for their own safety and actions while on our premises. Solace Studios is not liable for injuries resulting from personal negligence or disregard of studio guidelines.
9. Injury and Liability Policy
10. No Unauthorised Photography and Videography
To protect the privacy of our customers, unauthorized photography or videography in our premises is prohibited. We encourage everyone to take photos within our booths, but capturing other customers without permission is not allowed.
11. Personal Belongings
Please keep personal items secure while using our booths. Solace Studios is not responsible for any lost, stolen, or damaged personal belongings.
We strive to create a positive and welcoming environment for all guests. Any form of harassment, inappropriate behavior, or disrespectful conduct will not be tolerated and may result in removal from the premises.
12. Code of Conduct
13. Privacy and Data Usage Policy
We respect your privacy and handle all data responsibly. Please note the following:
13.1 Photo storage
Digital copies of photos taken in our booths are stored in our system for 72 hours. This is to allow for retrieval in case of display issues due to poor network connectivity. Once 72 hours have passed, it will automatically be deleted from our system and can no longer be retrievable.
13.2 Access by team members
Our team members may access stored digital photos within the 72-hour window solely to assist customers in retrieving their digital copies.
13.3 No Marketing Use
Digital photos will never be used for marketing materials unless explicitly agreed upon under special terms with the customer.
13.4 CCTV Footage
CCTV footage is used solely for security purposes and is not shared externally except as required by law.
For more information, please refer to our detailed Privacy Policy.
14. Equipment Care and Self-Service Policy
Solace Studios operates on a self-service basis. We kindly ask customers to follow all on-screen prompts and posted instructions in each booth and to handle equipment with care. If an issue arises, please do not attempt to repair or adjust the equipment; contact us via Telegram (@solacestudios) or email “hello@solacestudios.sg” for assistance.
15. Weather and Special Circumstances Policy
In cases of severe weather or other unexpected events, we may close our store without prior notice. Please check our website or social media for real-time updates on opening hours.